Remote Hands fee schedule is as follows:
Free Remote Hands
- Remote / Power Cycle
- General Button Pressing
- Shipment Receiving and Unpacking
- Remote Eyes / Screen Readouts
- KVMoIP On-Demand
- CD-ROM / External Drive Attach
- Hot-Swap Bay Modifications
- Initial Server Racking / Neat Cabling
Per Case/Event and Remote Hands Fees:
- OS Installation / Network Config $30
- Internal Storage Modification $30
- CPU Removal/Install $15/per CPU (Includes fresh Thermal Paste)
- RAM Add/Remove/Re-Seating $15
- Motherboard Replacement $75
- PSU Swap/Troubleshoot $50
- Outbound Package Handling $10
- (Shipping Charges Not Included)
- (Does not include box, cushioning or foam) - De-Racking Service Per Server $35 (or General Hourly Rate For Multiple Devices)
Remote Hands Rates:
- Standard Remote Hands - $75/Hour (Billed in 15 Minute Increments)
- Tasks will be addressed on our next normally scheduled visit to the datacenter.
- Tasks will be addressed on our next normally scheduled visit to the datacenter.
- Urgent Remote Hands - $150/Hour(Billed in 1 Hour Increments)
- Tasks will be addressed during next business day.
- Tasks will be addressed during next business day.
- Emergency Remote Hands $250/Hour (Billed in 1 Hour Increments)
- Tasks will be addressed within 30 minute response time
Some information to define the pricing above:
- Business Hours are defined as 10am to 6pm Monday - Friday.
- Emergency is classified as the most urgent time frame.
- Non-Emergency is classified as the "Standard" time frame and billed as Standard. These requests are handled within 1-5 business days.
- Deracking is handled under the Standard time frame. If you need expedited deracking, please contact us and we can see if it is available at the time of your request. These requests are handled within 1-7 business days.
Some notes to make:
- You are responsible for your data, hardware, and services with us. If you fail to pay your invoice within 24 hours of being due, we will suspend your service for 7 days (or until paid). After 7 days, your hardware will be deracked, held in storage, and you are subject to being charged a $50 fee to get the server back. After 30 days, we will consider the item abandoned and we will take ownership of the item. We will not release any hardware past due until your account balance due is met.
